UK – Customer satisfaction has fallen to its lowest level since 2015, according to research from the Institute of Customer Service. The January 2024 UK Customer Satisfaction Index (UKCSI) is 76.0 (out ...

New research estimates that staff spend an average of one day a week dealing with problems. But as our readers tell us, some companies find a way to go the extra mile Since the Covid lockdowns, many ...

A new report by The Institute of Customer Service (ICS) reveals a significant disconnect between customer expectations and the reality of service delivery in the UK. The UKCSI finds that 64% of ...

With the threat of so many job cuts, pay freezes and the removal of employee benefits is it any wonder that more than 500,000 new businesses are started each year (according to the Federation of Small ...

Ocado Retail, Octopus Energy, Boots, and Specsavers were among the winners at last night’s UK Customer Satisfaction Awards, which celebrated the UK’s best-in-class for customer service. Last night ...

According to the Institute of Customer Service (UKCSI), satisfaction with customer service is at its lowest in nearly a decade. Sectors like utilities, transport, insurance, and service have all seen ...

Businesses are unable to answer nearly half of the basic questions asked of them online and close to a quarter shut off the email channel, finds an study by Eptica . UK consumers are being let ...

Hays Travel has announced two new partnerships as part of its ongoing strategy to deliver excellent customer service. The UK’s largest independent travel agent has adopted Trustpilot as its main ...

I HAVE seen over the years a significant diminishing in the quality of customer service in the UK with regard to services and goods and this is something that needs to be addressed if we want to have ...