Key points in the buyer journey like discovery, comparison and checkout are happening directly within AI chat conversations.

Forbes contributors publish independent expert analyses and insights. Gary Drenik is a writer covering AI, analytics and innovation. Customer loyalty isn’t something retailers can take for granted in ...

Launch Features Faster Without Breaking Core Systems Learn how retail teams can launch new features quickly while protecting checkout, payments, and inventory with smart automated testing strategies.

Two-thirds of retailers offer loyalty programs, according to a Salesforce survey of 8,350 shoppers and 1,700 retail industry decision-makers released last week. Another 29% plan to roll out loyalty ...

Retail media growth. Retail media has grown into a $128 billion industry, expected to surpass TV advertising. Customer experience impact. Irrelevant ads clutter ecommerce pages, which decreases ...

Tech should work within the transaction itself to understand shopper behavior, context and intent in real time.

Only 26% of customers are satisfied with their cards experience Nearly one-in-two prospective customers abandon onboarding due to a poor experience 86% of executives plan to prioritize omnichannel ...

The partnership combines Bluefin's secure payment infrastructure with Accrue's branded stored-value wallet and loyalty platform ATLANTA, Feb. 24, 2026 /PRNewswire-PRWeb/ -- Bluefin, the global leader ...

Rent the Runway has restructured its customer service team with an emphasis on proactively helping customers rather than reacting after a problem is reported, CEO Jennifer Hyman said on a Q4 2024 ...

A select group of super-regional convenience store chains including Wawa, Sheetz, QuikTrip and Kwik Trip are reinventing the convenience store narrative. These retailers are proving that loyalty isn’t ...

Nearly two-thirds of consumers (65%) say they “love” fewer than three brands, according to a U.S.-based survey conducted by Dynata. Moreover, nine in 10 proclaim they do not love nor are loyal to a ...

T-Mobile has rolled out a free offer to win back loyalty after customer losses.